Claims Support
Decisive support. Strong advocacy. Better outcomes.
The true value of an insurance programme is tested at the point of claim. DR&P delivers disciplined, outcome-focused support that protects your business, controls disruption and drives fair, timely resolution.
We focus on clarity, control and accountability understanding your business, sector exposures and priorities to reduce friction, accelerate decisions and improve insurer outcomes.
How we help
Outcome-focused claims handling:
Every claim is managed by a dedicated handler, backed by senior technical specialists where needed. You benefit from consistent communication, decisive action and robust advocacy.
• Prompt acknowledgement and triage
• Tailored handling based on complexity
• Strong representation with insurers and loss adjusters
• Clear, proactive communication throughout
• Support through disputes or negotiations
Expertise at every level
• Standard / low-value claims – Efficient handling and fast settlement
• Mid-complexity claims – Single point of contact with structured oversight
• Large / complex claims – Led by senior specialists with sector expertise and negotiating leverage
Integrated support
Aligned with your risk strategy
Claims don’t sit in isolation. We coordinate handling with risk management across health and safety, fleet, fire, people risk and business continuity, ensuring advice aligns with insurer expectations.
The right partners, at the right time
We engage trusted partners when specialist expertise is needed, legal advisers, marine specialists, uninsured loss recovery experts and on-site loss assessors -accelerating decisions and resolution without adding complexity.
Local support. National strength.
Our regional claims teams are backed by a national network, providing responsive support wherever you operate.
In the event of a claim please notify our team by calling our Claims Hub:
Southport: 01704 508450
Leeds: 0113 468 6901
Hull: 01482 533650
Alternatively, download the form within the dropdown below and email us at: claims@drpinsurance.com
