Location

Northampton
Hours

Full Time
Contract

Permanent

Job Role: Senior Account Handler/Team Leader

Location: Northampton (Hybrid)

David Roberts and Partners was formed in 1977. Founded in Ormskirk, before moving to Southport, the organisation has now grown into a family of independent insurance brokers. With businesses spanning the UK and Europe. We have a team of over 550 dedicated colleagues, we place over >£630m premium worldwide with direct access to Lloyd’s of London and other specialist international markets. While our businesses operate at a local level, the Group’s infrastructure empowers us to compete with and win against the multinational brokers. The objective is always to provide the best possible service and protection for our clients.

Following a sustained period of growth, where DR&P Group has acquired multiple insurance business and is continuing to grow both organically and through acquisition, the group is now embarking upon the next chapter following our acquisition by BMS Group.

BMS is a dynamic, independent, global broker established in 1980, delivering specialist insurance, reinsurance, and capital markets advisory services. We are a global brand with offices located across the US, Canada, Latin America, Australia, Europe and Asia with both a strong, local focus and understanding of market needs.

Our teams are respected globally for their specialist market knowledge, intelligent analysis and insight. Our people strive to be ‘the best in class’ and with an innovative approach and their entrepreneurial thinking, our clients truly benefit from better solutions to policy development and placement.

Being independent makes a key difference to our clients, giving our brokers the freedom to deliver the best solutions, tailored to meet their business needs. Coupled with our collaborative team approach, single platform worldwide and renowned personal service, we are the independent broker of choice.

Summary of Position

The Insurance Senior Account Handler / Team Leader will have leadership responsibility, oversee a small team, whilst providing day-to-day support to clients and Account Executives by managing insurance policies throughout their lifecycle.

The role focuses on delivering high-quality customer service, ensuring accuracy in policy administration, and maintaining strong relationships with insurers and clients.

Key Responsibilities & Accountabilities

  • Supervise, support, and develop a team of Account Handlers
  • Allocate workloads and monitor performance to ensure service standards are met
  • Act as a referral point for technical queries and complex cases. Deliver coaching, mentoring, and performance feedback
  • Act as a primary point of contact for clients, handling enquiries promptly and professionally
  • Manage the administration of new business, renewals, mid-term adjustments, and cancellations
  • Prepare insurance documentation including schedules, endorsements, certificates, and invoices
  • Liaise with insurers and underwriters to obtain quotations, negotiate terms, and confirm cover
  • Ensure all client and policy records are accurate and compliant with regulatory requirements
  • Support Account Executives with renewal presentations and insurer negotiations
  • Identify opportunities to cross-sell or up-sell products where appropriate
  • Handle client queries and issues, escalating complex cases when required
  • Maintain excellent knowledge of products, insurers, and market developments
  • Ensure adherence to FCA regulations, Treating Customers Fairly (TCF), and company procedures

What we’re looking for

Essential

  • Proven experience in an insurance broking or underwriting environment in either Commercial and/or SME
  • Strong organisational skills with excellent attention to detail
  • Confident written and verbal communication skills
  • Ability to manage multiple tasks and work to deadlines
  • Customer-focused approach with a professional manner
  • Strong working knowledge of Acturis and Microsoft Office applications

Desirable

  • Previous experience in a team leadership or supervisory role preferred
  • Knowledge of FCA regulations and compliance requirements

What’s in it for me?

  • 25 days holiday + 1 day birthday leave (+8 recognised public and bank holidays)
  • Company Pension Scheme
  • Company Social Events
  • Discretionary annual bonus linked to the business hitting KPIs
  • Life Cover
  • Medicash Cash Plan
  • Income Protection
  • Access to Cycle to Work Scheme

To apply, please send your cv and cover letter to: joinus@bmsgroup.com